What happens next?
You will receive a confirmation email letting you know that we have received your query. If you do not receive this within 24 hours please contact us on firstname.lastname@example.org so we can help you as soon as possible.
An Arts Law staff member will contact you to further discuss your query. We aim to respond within 3 working days, although in periods of high demand it may take up to 10 working days. If eligible, we will then arrange a legal advice session with a solicitor.
Once a staff member/volunteer has contacted you the turnaround time to receive advice from a lawyer for Telephone Legal Advice is approx. 10-15 working days. For a query that involves a Document Review, the turnaround time is approx. 20 working days from the point when both document/s AND subscription has been received and confirmed. If your matter is urgent, please ensure the final question on the query form is filled out and contains both a description and date of your deadline.
Please do not phone us about the same matter within this period. Requests for legal advice are answered in the order that they are first received; priority is not given to messages left on our telephone system.
Please note, the advice will be provided to you verbally and due to limited resources we are unable to provide you with a written record of the advice. To make the most of your advice session, we suggest taking notes during the advice session.
Arts Law respects your rights to privacy and confidentiality. All information you provide to Arts Law will be kept confidential unless you give us permission to disclose information about you to a third party or we have a legal obligation to do so.